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Primary Responsibilities:

• Print and send invoices to customers daily.
• Coordinate sales orders with invoices.
• File completed orders.
• Answer incoming calls.
• Data entry of customer purchase orders.
• Create Package Stock Replenishment (PSR) for Special Customers
• Follow up with customers regarding orders, complaints, etc.
• Works with sales representatives to ensure customer satisfaction.
• Receives and participates in the resolution of customer complaints.
• Coordinates timely shipment of orders by interacting with the Warehouse Supervisor.
• Coordinates returning of goods and corrective action.
• Call Kerr Lakeside customers for payment when credit limits have exceeded their established credit limit or are in excess of 30 days.
• Age receivables daily in PLEX.
• Run Balance of Overdue Accounts Report – KERR
• Advise Sales Manager of adjustments that have to be made to a customer’s account.
• Record daily phone log of collection calls in PLEX.
• Apply adjustments in PLEX (debit/credit memos and account balances) when necessary.  Run adjustment report.
• Take phone calls from customers who may need an invoice, delivery receipt, etc. emailed to them.  Answer any questions – Daily.
• Communicate with Sales Manager and Plant Manager as to customer’s account status – why they are on hold, place them on hold, remove the hold, etc.
• Communicate with the Shipping Department regarding customers on credit hold.
• Follow up on problem accounts.

Periodic Responsibilities:

• Undertakes special assignments as required to assure satisfactory order handling.
• File Screw Machine and Cold Headed Specials quotes in Main Building                                                                                                                                                   

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Additional Duties:

• Address all issues with a sense of urgency and responsiveness.
• Act in the company’s best interest at all times.
• Participate in relevant continuing education programs as identified or proposed by executive management.
• Comply with all company policies, instructions and directions to fulfill company objectives.

Qualifications:

• Education/Experience
• High School Diploma
• Communication skills
• Ability to read and interpret documents.
• Ability to write reports and correspondence.
• Ability to effectively present information and respond to questions.
• Mathematical skills
• Ability to add, subtract, multiply and divide.
• Ability to work with fractions, percentages, ratios and proportions.
• Reasoning ability
• Ability to recognize, define and solve problems.
• Ability to collect data, establish facts and draw conclusions.
• Negotiation skills.
• Decision making skills.
• Specific requirements
• Computer skills – use of in-house software.
• Ability to manage and complete multiple tasks.
• Ability to use facsimile machine.
• Regular attendance.